Have TV Questions? Ask a TV Technician
Hi , I`m Jack and I will be helping you todayPlease note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.That being said , a few questions coming up ;Please let me know when you are ready to proceed .
Is your network seen by the tv when you go to the wireless network setup ?
Did you get to the point where it will ask your network key /password ?
As I've stated, yes I have tried everything numerous times. The wi-fi modem is about 6 feet from the TV, in another room. I moved it into the same room. Same results, no connection.
I know you tried everything but that doesn`t answer my questions
Has it EVER connected and stopped ?
yes, as I have stated.
You never said anything about the network key , what is it anyway ?
I have tried everything the set-up prompts says to do. what do you mean by network key?
If you are asking that is because you haven't entered your key/password ***** you cannot connect without it , give me a minute
After you select your Wireless Access Point and press OK , it will ask you for the network password *****
If you haven't set it yourself then look on your router for a sticker that mention KEY or PASSWORD ***** enter it when asked .
You will need to use the on screen keyboard for this
Your cable company should be able to provide that password ***** well
Or they should have left you papers that contain that key .
That is where you are blocked now
There may also be a button on the router that is used for auto connect , not a reset but it would snd the password ***** your device but they do not all have it
By the way , if you were to use a wired connection which would be faster and more reliable anyway you would not need that password ***** if your router is at 6 feet from the tv , try a lan (CAT5) aka network cable and just select wired in the menu
I will have to step out for a bit now but let me know if you have other questions and I`ll get back to you shortly , if not for now then please do not forget to rate by clicking on the star icons at the top of your page, then click on Submit so i get paid for my time helping you .Also note that it will not close this post , you can come back here at any time if you need further info or help . Thank you