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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Roku TV keeps turning off by itself out of nowhere

Customer Question

My Roku TV keeps turning off by itself out of nowhere whenever I push any buttons on my remote and when I power it back on and try to put it on a channel it just shuts off
JA: What's the model number of your TV? How old is it?
Customer: Where would I find the model number and I just bought it this past March
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: It won't even let me try those options the minute I push a button it just says powering off
JA: How long has this been an issue? What happened right before this popped up?
Customer: This has been going on for a couple of weeks now and I was watching Netflix and it asked me was I still watching I went to click on yes and it just powered off now it won't stay on
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: TV
Expert:  Shahid replied 7 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 7 months ago.

1- Could you please get me the model number written on back of TV?
2- Is the TV still under warranty?