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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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It keeps shutting itself off, model UN40JU6400FXZA, Model

Customer Question

It keeps shutting itself off, model UN40JU6400FXZA
JA: What's the model number of your TV? How old is it?
Customer: Model UN40JU400F about 4 weeks since I bought it
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works when TV is on, cable hookup, other sets in the house are fine
JA: How long has this been an issue? What happened right before this popped up?
Customer: Happened twice before, TV just went blank and no picture. Cycled power, came back for about a minute then went blank again
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: TV
Expert:  Aric replied 4 months ago.

Hello, How often does the TV shut itself off? Also are you saying it just loses picture and sound, or does it actually shut OFF?

Additionally, I need to know if the set powers itself BACK ON, after shutting off, or if you have to actually turn it back on please.

Expert:  Aric replied 4 months ago.

Please read my reply and postback with the info requested.

Expert:  Aric replied 4 months ago.

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