Facing TV Problems? Ask a TV Technician.
Hi I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.
-How long have you had the tv?
** My replies can take up to 5 minutes to appear **** Do NOT start a new question **
How long have you had the tv?
Describe your level of experience with electronics?
Please refrain from opening new questions... use the REPLY option:
thanks... typing your answer now, please stand by.
thanks... working on it.
Thanks, ***** ***** know....
Unfortunately the tv has an internal failure that will require parts and service. In this case either the power/inverter board or the LED back lights are defective.
At this point the tv needs diagnosis, parts, and service. I can help with that but DIY diagnosis is going to be complex (requires using a DMM). If you do not have the needed skills and tools then having it repaired by a local shop is your best option. I can help you with that too, just provide your zip code. Being a 55 inch tv, it is worth repairing.
Please use the REPLY option or you may also submit a 3 to 5 star rating at the top of this page now. Rating does not close your question or prevent future replies which are at no additional cost. The longer you wait to submit a rating the less chance I will get credit.
Please don't forget to show your appreciation by submitting a 3 to 5 star rating at the top of this page so that I get credit for helping you today.