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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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JUST HAD TO INSTALL A NEW dish ROUTER BOX. I CAN GET

Customer Question

jUST HAD TO INSTALL A NEW dish ROUTER BOX . I CAN GET WIRELESS ON COMP. BUT NO CONNECTION TO TV TO WATCH NETFEX. FROUNTIER IS THE PROVIDER SAID THE ISSUE IS WITH THE TV NOT REC, THE NEW BOX. HELP
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: ITS A SMART TV 56: A CCOUPLE YEARS OLD
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just today when I put the new box
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I guess not , it seems to be just a matter of getting the tv to recognize the new box
Submitted: 1 month ago.
Category: TV
Expert:  Aric replied 1 month ago.

Hello, We need the FULL MODEL NUMBER off the back of your Smart TV as there are hundreds of models out there.

Expert:  Richard replied 1 month ago.

Hi there

Do you still need assistance with this?

Please let me know