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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Spot on screen, 3 yrs old, no, 3 days,,,,hurricane, no

Customer Question

White spot on screen
JA: What's the model number of your TV? How old is it?
Customer: 3 yrs old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no
JA: How long has this been an issue? What happened right before this popped up?
Customer: 3 days,,,,hurricane Matthew
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: TV
Expert:  Aric replied 6 months ago.

Hello, Can you please get me the full model number off of the back of the TV?

Expert:  Aric replied 6 months ago.

I'm assuming this is a DLP set, but there are no details posted, just a general TV problem. Please elaborate with the model number.

Expert:  Aric replied 6 months ago.

I'm not sure if you're having problems replying? Please don't try to reply to the e-mail the site sends you. Instead use the link to get to the site page and reply here.

Customer: replied 6 months ago.
47LB5900-UV
Expert:  Aric replied 6 months ago.

Thanks for the reply. A white spot on the screen of an LED TV is a rarity. I will need some more info:

1) how large is the white spot please?

2) Is it there with ALL sources (cable/SAT box, DVD, etc.)?

3) If you pull the set's own MENU up (MENU button on the original LG remote) for the MENU COVER that spot? Or does the spot appear OVER the MENU?

Expert:  Aric replied 6 months ago.

Are you still with me here?

Expert:  Aric replied 6 months ago.

I'm here to assist you now, but if you're unable to engage at this time, then simply reply back when you are able. I will respond when available.

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