Facing TV Problems? Ask a TV Technician.
Hello, Sorry you're having problems. There's a couple possible causes of the TV blacking out like this:
1) A faulty/intermittent HDMI cable from the cable box to the TV. Or a cable box that needs to be rebooted.
2) Faulty/intermittent backlights to the TV screen.
That said, WHAT is connected to this TV (for example: Cable/SAT box, Home Theater, DVD, etc.)? Also WHEN the screen blacks out, if you grab the original Samsung remote and press MENU, will the TV's own MENU display, or does it also black out?
Please let me know so we can proceed.
Please review my reply to proceed.
I'm not sure if you're having problems replying? Please don't try to reply to the e-mail the site sends you. Instead use the link to get to the site page and reply here.