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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 10468
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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All the sudden my picture got bigger than usual. I contacted

Customer Question

All the sudden my picture got bigger than usual. I contacted Direct tv but they couldn't find anything wrong on there end all the settings were good. So they suggested I contact Samsung!
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Model is MODELUN65H7100
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes and yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: Started last night and nothing happened before turned it on and the picture was bigger
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: TV
Expert:  Shahid replied 7 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 7 months ago.

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thank you.

Customer: replied 7 months ago.
Directv box also dvd player hooked up. It occurs on all sources!
Samsung tv model number UN65H7100
box model number is *****
Expert:  Shahid replied 7 months ago.

Thanks for the info. I'm working on it, give me 5 minutes please.

Expert:  Shahid replied 7 months ago.

Please grab Samsung TV remote and find a button labeled as P-Size, does the remote has that button?

Customer: replied 7 months ago.
There is no button on here that says picture size
Expert:  Shahid replied 7 months ago.

Is it long Samsung remote and not the small smart remote, correct?

Expert:  Shahid replied 7 months ago.

I just checked, even small Smart remote also has P-Size button.

Customer: replied 7 months ago.
It is a smart tv and the remote is about 9 inches long
Customer: replied 7 months ago.
There is no P-Size button on it
Expert:  Shahid replied 7 months ago.

Let me upload picture of remotes came with the TV and marked the P-Size button on each remote.

Customer: replied 7 months ago.
Ok hope this just comes up because as you can tell I'm not real computer smart
Expert:  Shahid replied 7 months ago.

Please fins two attached picture files of remote and P-Size buttons are marked with red arrow.

You would need to press that button a few times to change picture size, does it work?

Customer: replied 7 months ago.
The first one is my remote but it doesn't have P-size it say MTS on that button
Expert:  Shahid replied 7 months ago.

This is odd, do you have other remote?

Customer: replied 7 months ago.
Just the one we are talking about and the one for the box. I have one for the Dvd player but I don't think there is anything on there for the picture
Customer: replied 7 months ago.
My remote is exactly like the one you sent me with the acception of that button
Customer: replied 7 months ago.
I pushed that MTS button but it said not avaliable
Expert:  Shahid replied 7 months ago.

I understand, since you get bigger picture while watching Directv and Bluray that means issue is with in TV. Give me 5 minutes to check further options.

Customer: replied 7 months ago.
Okay I'm going to go into menu and see if I can find picture size while you are checking
Expert:  Shahid replied 7 months ago.

Go to MENU > Picture > Picture Size > Picture Size.

Do you get different picture size options such as 16:9, Zoome1, Zoom2 etc?

Customer: replied 7 months ago.
I will go check give me a minute my tv is in the other room
Expert:  Shahid replied 7 months ago.

Also, can you select those options to see if picture size changes accordingly?

Please take your time.

Customer: replied 7 months ago.
All it said under picture was 16.9 no other options
Expert:  Shahid replied 7 months ago.

This is odd, have you tried unplug TV power cord from wall outlet for 10 minutes to reset, replug back in, turn the TV On and check picture size?

Customer: replied 7 months ago.
I'm really getting a little frustrated with the whole situation, not your fault I have just been trying to get an answer for like and hour and a half and feel like we are getting nowhere. Like I said not your fault, I will unplug tv for 10 minutes and see what happens!
Expert:  Shahid replied 7 months ago.

I understand and wish if I could do more assisting you over internet support.

Please reply back with the result.

Customer: replied 7 months ago.
Will do
Expert:  Shahid replied 7 months ago.

Thanks.

Customer: replied 7 months ago.
It didn't work I give up I even rebooted my box with no luck. Do you think Directv would come out or should I have a Samsung rep come out
Expert:  Shahid replied 7 months ago.

Sorry to hear that, directv has nothing to do with this issue because TV gives bigger picture on all video sources so it is Samsung TV internal problem, most probably it is TV firmware/ internal software related issue and firmware update might help to fix it, if it doesn't work then you would need to replace main board of TV to get it fixed.

I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page.
Thank you.

Customer: replied 7 months ago.
Thanks for trying, I just wonder how much that is going to set back to have that done?
Expert:  Shahid replied 7 months ago.

Main board would cost around $100 and please add TV tech labor to get repair estimate.

Firmware update file is available at following Samsung link and wont cost any thing to try it..

http://www.samsung.com/us/support/owners/product/UN55H7150AFXZA

I hope these info will help. If you have any additional questions, feel free to ask.

Thanks.

Customer: replied 7 months ago.
Thanks for the info!
Expert:  Shahid replied 7 months ago.

You're welcome.

Customer: replied 7 months ago.
I responded to all of your questions unless I missed one! Just want to let you know I do not think that it is the tv. because the same thing is happening on the tv in my bedroom!
Expert:  Shahid replied 7 months ago.

OK, it is new info. I would recommend to try DVD/Bluray playback on both TVs to see if picture is bigger as well and reply back with the result.

Thanks.