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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I want to eliminate the cable premium shows. I've hooked up

Customer Question

I want to eliminate the cable premium shows. I've hooked up my Roku bar...I cannot connect to the wi-fi. Is my TV not applicable? I have a VP 422 - HDTV 10A
JA: Just to clarify, what's the HDTV's exact make and model?
Customer: see above
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no, I also have my stero hooked up along with the cable box
JA: How long has this been an issue? What happened right before this popped up?
Customer: That's just it nothing popped up. I get to Netflex and it states my wi-fi is not connected...But it is. I can receive my wi-fi on my cell phone.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

- Is it Roku box connected to TV?

- Do you get Roku logo screen on TV?