Hi, Pearl. I have an Insignia Roku TV. Love it. However, I have gone down to the most basic cable my carrier provides. As you probably know. The ROKU remote can not change channels. So what universal remote do I need to buy? The cable now goes directly into my TV from the wall. I hope I have explained this clearly enough.
JA: Can you guesstimate how old your Insignia is? And just to clarify, what's the exact model?
Customer: About 6 months.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: With the ROKU remote everything works, yes. However the Universal Remote I bought is a cheapy and while I can move up and down channels, I cannot just put in the channel number and have it take me to that station.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Mediacom is my cable carrier. I had an expanded basic cable package and a DVR box. Since I have gone all the way down to the most basic cable package I no longer have the DVR box or the remote control
that Mediacom provides. So now I have bought this remote and can't do anything with it except go up and down channels.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No, thanks.