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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14398
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Mitsubishi WD-65738 I replaced the lamp with a new one. It

Customer Question

Mitsubishi WD-65738 I replaced the lamp with a new one. It now flickers & color looks bad after about 10 minutes. Is it the ballast or color wheel??
Submitted: 7 months ago.
Category: TV
Expert:  Anthony_Infotech replied 7 months ago.

Hello

Welcome

If you see any messages particular ones for a phone call they are not from me but the site, I do not use the phone call facility myself only this texting method which I consider the best way, if however you want to use the phone call option this will go to a board for another tech to take up, if a tech considers this viable by phone he will ring you.

Can you please indicate why you replaced the lamp ORIGINALLY ?what was the issue then?

Anthony

Expert:  Anthony_Infotech replied 7 months ago.

Are you having site problems or site dissatisfaction issues please?let me know then I will understand why I am not seeing your replies here thanks

Anthony

Customer: replied 7 months ago.
Anthony, I have been out or a service area. I had the lamp flicker and go out is why I replaced it. I tried a less expensive one at first but it wouldn't work. I researched on live an found out that I should use a Phillips original so I purchased one. It turned on an worked only to flicker and so I turned it off and reset but the same thing happened.
Expert:  Anthony_Infotech replied 7 months ago.

One thing is for sure its not the ballast the ballast just fires the lamp and keeps it ON

Where did you purchase this philips lamp from please?and what price?

Expert:  Anthony_Infotech replied 7 months ago.

You see we look at this logically, you had a problem with the original lamp it went bad no issues like the current one, you have replaced it with another lamp now you have a different issue altogether so that just doesnt happen the set should come on like before the old lamp failing will not cause another issue like this so what do you think we are suspicious about?

Expert:  Anthony_Infotech replied 7 months ago.

You probably guessed the new lamp

Expert:  Anthony_Infotech replied 7 months ago.

There has to be a problem with that lamp, so if you tell me where you got it and the price I will advise you further thanks

Expert:  Anthony_Infotech replied 7 months ago.

Let me just add this is not unusual I will explain more when you let me know that info an what to do about it

Expert:  Anthony_Infotech replied 7 months ago.

Sometimes the old lamp can damage the ballast if it fails violently but it wont cause issues like this or its very unlikley

Expert:  Anthony_Infotech replied 7 months ago.

I am assuming this is happening with other inputs like a dvd player for example...

Customer: replied 7 months ago.
I bought the lamp on Amazon from Exclusive Bulbs out of Chula Vista, Calif.
Expert:  Anthony_Infotech replied 7 months ago.

That check is just to rule out satellite\cable box issues

Customer: replied 7 months ago.
I paid $93
Customer: replied 7 months ago.
I will check the Dvd Blueray
Expert:  Anthony_Infotech replied 7 months ago.

Send it back lamps off amazon are copies in the main you need to get the lamp ideally from mitsubishi themselves here

https://mitsuparts.3diamonds.com/ <<click

Or a trusted source I use www.dlplampsource.com <<clikc

Copy lamps are big business we have endless trouble with it all.

Put a genuine lamp in the set and set will be good

Expert:  Anthony_Infotech replied 7 months ago.

Everything is pointing to that being a bad lamp mitsubishi in particular will not work with copy lamps OR only for a short time

Expert:  Anthony_Infotech replied 7 months ago.

It will be warranted and just get your money back

Customer: replied 7 months ago.
Okay, I will order it now & send the other back.
I will contact you so you have another satisfied customer.
Thx
Expert:  Anthony_Infotech replied 7 months ago.

You can get flickering color with a bad color wheel or a slowing color wheel but it just seems odd that it only done this with the new lamp and because we have so much trouble with those its the most suspicious

Expert:  Anthony_Infotech replied 7 months ago.

Please consider rating the answer positively with the rating bar of stars at the top of the page,a 3 to 5 star rating (click submit) enables me to receive payment from the site thank you, ***** ***** question is open for 30 days

Many Thanks

Anthony

Expert:  Anthony_Infotech replied 7 months ago.

Do you need more help please?

Can you see the rating bar OK?

Anthony

Customer: replied 7 months ago.
Anthony, I had the DVD PLAYER on & it worked & color was good then 15 minutes in it started to flicker and the color was not working properly. Does this sound like just a lamp?
Expert:  Anthony_Infotech replied 7 months ago.

Can you explain more about the color not working properly?is the color flickering if so is it flickering different colors?or oing black and white and color?

Expert:  Anthony_Infotech replied 7 months ago.

The lamp won't affect the color it will only affect the brightness of the pic so if it flickers brightness levels very quickly or slowly then that is the lamp otherwise no it wont affect the color

Customer: replied 7 months ago.
I just turned it back on & will let you know.
Expert:  Anthony_Infotech replied 7 months ago.

OK

Customer: replied 7 months ago.
I have it on & have good color. It just started to flicker, all darker shades, black & white or color video is stuck in a flickering shade of darker blue, green, and violet
Customer: replied 7 months ago.
Should I turn it off?
Expert:  Anthony_Infotech replied 7 months ago.

Can you hear any odd noises from the back of the set?

Expert:  Anthony_Infotech replied 7 months ago.

No leave it on for now

Expert:  Anthony_Infotech replied 7 months ago.

Any noises like a motor slowing and speeding up?

Expert:  Anthony_Infotech replied 7 months ago.

This would be very unusual if this is the color wheel as its an entirely separate sympton, unless the issue was there before hand?this is YOUR set it was working OK?

Expert:  Anthony_Infotech replied 7 months ago.

Sometimes we get people on who have just picked the set up but dont tell you

Expert:  Anthony_Infotech replied 7 months ago.

Could you please keep the dialogue going as I have to sign off soon?

Customer: replied 7 months ago.
No but when I turned the player off I now have alight sky blue color which is flickering instead of black screen
Expert:  Anthony_Infotech replied 7 months ago.

So is this YOUR set ?you havent just got it from somewhere?

Customer: replied 7 months ago.
It is my set, I purchased it new in 2012
Expert:  Anthony_Infotech replied 7 months ago.

Can you see any light from the lamp?does it look constant?

Customer: replied 7 months ago.
For the first time there is a slight sound of perhaps a stuck wheel ticking
Expert:  Anthony_Infotech replied 7 months ago.

You havent been inside the set?

Customer: replied 7 months ago.
the light is constant
Expert:  Anthony_Infotech replied 7 months ago.

The color wheel wont cause a sky blue picture either

Expert:  Anthony_Infotech replied 7 months ago.

I still think this is the lamp

Expert:  Anthony_Infotech replied 7 months ago.

leave the set running for an hour or more like that its either going to fail that lamp or something will fail we can then activate the sets on board error reporting system

Expert:  Anthony_Infotech replied 7 months ago.

The error report wont work as it thinks the set is working normally at present

Expert:  Anthony_Infotech replied 7 months ago.

I have to sign off let meknow what happens

Anthony

Customer: replied 7 months ago.
If you are still there, the set just turned itself off
Expert:  Anthony_Infotech replied 7 months ago.

OK are the lights on the front of the set blinking?

Customer: replied 7 months ago.
Anthony, I let the tv stay on yesterday & it just flickered.
It was a dark screen with waves of color bands going across it, is the only way I can describe it.
Customer: replied 7 months ago.
I held off on ordering the bulb because DLP LAMP SOURCE ask if I wanted a
Titan bulb or a OSRAM Bulb it is a $20 upgrade to the OSRAM. Please advise
Expert:  Anthony_Infotech replied 7 months ago.

You did say the set switched itsef off so if it did was there any blinking lights on the front of the set?this set has a status light was that blinking?

Expert:  Anthony_Infotech replied 7 months ago.

How are we going with this please?

Expert:  Anthony_Infotech replied 7 months ago.

Please consider rating the answer positively with the rating bar of stars at the top of the page,a 3 to 5 star rating (click submit) enables me to receive payment from the site thank you, ***** ***** question is open for 30 days

Many Thanks

Anthony

Customer: replied 7 months ago.
Anthony, I had to leave town for a couple of days to take care of my father. I am in route home & will contact you this afternoon if I don't have to stop to sleep. Thx
Expert:  Anthony_Infotech replied 7 months ago.

That is OK take your time, hope your father is OK

Anthony