Facing TV Problems? Ask a TV Technician.
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Can you please look on the back of the tv and let me know the model number printed on the sticker there?Can you also tell me what you are watching when this happened (cable/satellite, antenna, dvd, netflix, etc) and if you have lost sound on all of these, or just one of them?
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