Hello, I have a Toshiba Regza 32HL67 television made in October 2007. When I turn the tv on, there is no picture but there is sound. It looks like there are backlights that are on in the back of the television. The TV screen does have a glow to it when it is turned on, but no picture and if I put a flashlight to the screen I don't see a picture, either. thanks
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Toshiba Regza 32HL67. Made in October 2007
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I think so. I have tried plugging in the input cord to the other ports (HDMI
ports I think?) and the same problem still exists. I've tried to cycle through all the inputs (as best i can since I can't see the screen) and the problem of no picture is the same
JA: How long has this been an issue? What happened right before this popped up?
Customer: Several days ago it happened. I think it just went blank. I didn't perceive a problem before it happened.
JA: Anything else you want the TV expert to know before I connect you?
Customer: i don't think so. thanks