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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I get a message that says Resolution not supported and the

Customer Question

I get a message that says Resolution not supported and the TV goes
JA: Just to clarify, what's the exact make and model of your machine?
Customer: dark. It is a VISIO 39" TV model number D39h-DO
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes the TV menu works but the resolution problem shuts it down.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I installed a sound bar after I purchased it
JA: Anything else you want the TV expert to know before I connect you?
Customer: No.
Submitted: 4 months ago.
Category: TV
Expert:  Aric replied 4 months ago.

Hello, I need to ask for more info to help you

What is it you're trying to watch on the TV when you get the resolution message (ex: Cable Box connected via HDMI ,etc.)?

Expert:  Aric replied 4 months ago.

Also, you're saying the issue only started AFTER you installed the soundbar? Please elaborate with detail so I can tell what exactly is causing your resolution issue.

Expert:  Aric replied 4 months ago.

The initial questions were asked by a computer, they do not reflect the info I need. I am the actual tech helping you, so if you could - please reply back to my questions so I can help you.

Expert:  Aric replied 4 months ago.

I'm here to assist you now, but if you're unable to engage at this time, then simply reply back when you are able. I will respond when available.

Customer: replied 4 months ago.
Please cancel my call and credit my card. Thank you.
Customer: replied 4 months ago.
Please verify my cancellation.