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Master Fix It
Master Fix It, Technician
Category: TV
Satisfied Customers: 9135
Experience:  25 + Years experience repairing TVs, VCRs Computer etc.
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I THINK ITS THE LAMP DON'T KNOW HOW TO CHANGE TELEVISION

Customer Question

I THINK ITS THE LAMP DON'T KNOW HOW TO CHANGE TELEVISION COME ON NO PICTURE
JA: What's the make and model of your tv? Have you had any issues with the picture before?
Customer: NO THE MAKE IS FLOOR MODEL 35 INCH WOOD CABINET
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: HAVEN'T CHECKED ANY THING OTHER THAN TV NO VIDEOS CONNECTED TO TV
JA: How long has this been an issue? What happened right before this popped up?
Customer: IT'S BEEN ABOUT 2 YEARS NOT USING WOULD LIKE TO EPAIR ONLY GET FUZZ THEIR IS SOUND
JA: Anything else you want the TV expert to know before I connect you?
Customer: NO
Submitted: 1 month ago.
Category: TV
Expert:  Master Fix It replied 1 month ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

May I have the Full model# ***** your TV?

Do you have audio or just static sound?

Also were there any power outage, surges or has it been unplugged at all recently?

Sincerely

Tech Michael

Customer: replied 1 month ago.
hello i need to retreive book 1 second
Customer: replied 1 month ago.
model don't recall power outgage it's possible i have book don't see model in book
Customer: replied 1 month ago.
hello are you there
Customer: replied 1 month ago.
CK-35304
Customer: replied 1 month ago.
BLUE LINE ACROSS SCREEN AND THE REST IS BLACK NO VOICE
Expert:  Master Fix It replied 1 month ago.

Hi thanks for that information. Unfortunately that wont be a lamp issue.

This is likely a bad panel (screen) Or its driver board.

Expert:  Master Fix It replied 1 month ago.

This will require the service of a professional TV expert.

I would take that to Best Buy or Sears because they are honest and fair priced as well;-)

Sears also has an in home service you can find locally by calling your local Sears store, or visiting them.

If you are electronically handy and have the equipment for this repair I can help you replace the bad part, just let me know on that.

I wish I had better news for you I really do.

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!

Sincerely

Tech Michael