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Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9681
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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My cord that looks sort of like a usb but isn't keeps

Customer Question

My cord that looks sort of like a usb but isn't keeps getting loose and I end up with no sound. DO I need a new for? Where can I get it?
JA: What's the model number of your TV? How old is it?
Customer: I bought it in 2014 model E420-1-ao
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: not sure what you mean. It doesn't seem to occur with the dvd players
JA: How long has this been an issue? What happened right before this popped up?
Customer: its been an issue for a long time, just getting more annoying. I don't think anything happened, but the tv is in a vacation home so I am not here all the time
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: TV
Expert:  Shahid replied 3 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 3 months ago.

Does TV get channels through cable box and do you use cable remote to change channels on TV?

Customer: replied 3 months ago.
Expert:  Shahid replied 3 months ago.

OK - Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result.

Thanks.

Expert:  Shahid replied 3 months ago.

Do you need any further assistance with this question?
​Thanks.