Have TV Questions? Ask a TV Technician
Hi Len and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, bear with us; re-confirm and post back with the complete model number of the Toshiba. It would normally be stenciled/printed on a name plate at the back and may be something like 42WLT66A.
Appreciate the post back and you kind understanding.
Would look forward to an update over the weekend or when able.
Appreciate the additional information Len.
Please try the default password ***** 0 0 0.
Appreciate the update.
Consider a RESET. A reset is both a test and a try of a fix. As it implies, a reset would force the unit to revert back to factory defaults removing glitches and config errors but would include memories, presets and user preferences. After a reset, the initial setup would have to be performed. If have not been done and should you venture to try: Please click HERE.
May have to be done a number of times.
This is very critical - a reset however would not be corrective of an internal hardware or software/firmware concern; but it would be confirmed. In some instances, it may even expose/cause other issues.