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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 20301
Experience:  Custom home theater installer, authorized dealer top brands.
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Brand new Vision Tv ony got two third of a picture like it

Customer Question

Brand new Vision Tv ony got two third of a picture like it is suppose to be 48inch it is only 40
JA: What's the make and model of your tv? Have you had any issues with the picture before?
Customer: Visio brand new 48inch
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu works just on this tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: just when we pluged in and set up right out of box
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: TV
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

Can you tell me how you are getting your tv stations (antenna, cable/satellite box, etc)?

Customer: replied 1 month ago.
Cable
Expert:  Nathan replied 1 month ago.

Thank you for confirming.

This problem with the picture size could be coming from either the tv OR the box

Grab the cable box remote and look for a button that says ZOOM, ASPECT, WIDE, RATIO, SIZE, etc

You may need to press this several times to cycle through the different options,

and you may have to make a similar adjustment on the tv as well, until you get them both to a desired setting

typically you'd want the cable box set on 16:9 or Wide

and you'd want the tv set on Normal or 16:9

It can take a bit of fiddling to get them both matched up, but you should have a button for this function on both the tv remote and on the box remote, and will have to use both.

Let me know if that helps.

Thanks,
Nathan

Expert:  Nathan replied 1 month ago.

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know to conclude our session.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan