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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Panasonic smart TV, TH55CX740A. It has a NetFlix

Customer Question

I have a Panasonic smart TV, TH55CX740A.
It has a NetFlix connection button which worked well until a few weeks ago when it stopped connecting me. It stopped mid programme and hasn't been available on the button since.
It is available via the app but not as a full screen view and asks me to download an upgrade but refuses to let me.
Help. What sort of person should I contact for help?
Submitted: 1 month ago.
Category: TV
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

Hello Peter,

are any other apps having issues?

Customer: replied 1 month ago.
No. They seem w to work well.
Expert:  Nathan replied 1 month ago.

Okay can you please go into the panasonci settings menu, under network or options and look for the Software (firmware) update function, and run that to load the latest updates.

Customer: replied 1 month ago.
It was already up to date with updates.
Expert:  Nathan replied 1 month ago.

Can you tell me which specific version it is showing as installed right now?

Customer: replied 1 month ago.
4.210
Expert:  Nathan replied 1 month ago.

Thank you for confirming, that is indeed the latest available version.

It appears this is actually a system wide issue, and that panasonic will need to release a new update to address it,

but there are a few more things we can try first.

The first is to go into the menu and run the Factory Reset option on the tv, be aware though that this clears all settings, so the tv is like new and needs to then be reconfigured to your wifi, put in your netflix account info again, etc. Let me know if that helps, and if not we can change a few network settings next.

Thanks,

Nathan

Customer: replied 1 month ago.
Thank you. Will try that later today.
Expert:  Nathan replied 1 month ago.

You're welcome, Peter.

Best of luck,

Nathan