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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Not my day, what need is instructions how to reset my wi fi

Customer Question

not my day
JA: What's the model number of your TV? How old is it?
Customer: what need is instructions how to reset my wi fi password
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no just my phonne
JA: How long has this been an issue? What happened right before this popped up?
Customer: pphone
JA: Anything else you want the TV expert to know before I connect you?
Customer: i secured now cant find the pw '
Submitted: 4 months ago.
Category: TV
Expert:  Viet - TV Tech replied 4 months ago.

Hi,

I'm sorry about the issue. What is the model of your Internet modem/router device?
Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you,

Expert:  Viet - TV Tech replied 4 months ago.

Usually, the internet modem/router device was given to you from your internet service provider previously. You can check at the back / bottom of your internet modem / router device for the model of it.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 4 months ago.
no tv wi fi its for the lap top model number SB6183
Expert:  Viet - TV Tech replied 4 months ago.

Got it. Is there any other device currently connected to your Internet modem SB6183 device?

Please reply at the box below. Thank you,

Customer: replied 4 months ago.
NO
Customer: replied 4 months ago.
I BOUGHT BECAUSE ISP I WILL NOT SAY
Expert:  Viet - TV Tech replied 4 months ago.

Do you mean you bought the modem SB6183? When did you buy it?

The Internet modem SB6183 device does not have Wi-Fi / wireless feature. There must be another internet device in your home. Can you please check carefully all the cable(s) currently connected to the modem SB6183 device?

And/or is there any other internet device in your home?

Please reply at the box below. Thank you,

Customer: replied 4 months ago.
I SECURED WROTE PW DOWN THAN MISSPLACED IT
Expert:  Viet - TV Tech replied 4 months ago.

Do you mean you bought the modem SB6183? When did you buy it?

The Internet modem SB6183 device does not have Wi-Fi / wireless feature. There must be another internet device in your home. Can you please check carefully all the cable(s) currently connected to the modem SB6183 device?

And/or is there any other internet device in your home?

How did you secure it?

Please reply at the box below. Thank you,

Customer: replied 4 months ago.
WHAT
HANG LON
Expert:  Viet - TV Tech replied 4 months ago.

OK. Please see my previous reply and answer my questions above.

Also, what's the make / model of your laptop?

Please take your time. Thank you,

Customer: replied 4 months ago.
PPLEASEE EXPLAIN ROAMIIG PLEAASE
Customer: replied 4 months ago.
DENEY THE DATA PLEASE
Expert:  Viet - TV Tech replied 4 months ago.

I'm sorry. I'm not sure what you mean. Roaming is for your phone service, if you use it.

I'm here to help with your Wi-Fi / wireless password.

Customer: replied 4 months ago.
ADD IM ONLY HAVE I GIG A MONTH
Customer: replied 4 months ago.
BEST BUY AND I WILL SETTLE THIS
WHEN I SET IT UP WITH THE ISP OTHEDAY WORKED OK
Expert:  Viet - TV Tech replied 4 months ago.

OK, that's the phone issue.

Now, do you need help with the Wi-Fi/wireless password *****?

Who's your internet service provider?

What are make/model the device(s) your ISP set up the other day?

Customer: replied 4 months ago.
ONE IKN LEASING OFFICE
NOT SECURED
Customer: replied 4 months ago.
I USE DTVV
I ONLY HAVE THE HARD WIRE THAT SUPPOSE TO BE WI FFI TOO
Customer: replied 4 months ago.
I WILL GO TO BESTT BY TO MORROW
AND WE HAVE PROBLEM
IM ALSO DISABLED VET
Customer: replied 4 months ago.
TTHIS IS NOT YOUR FAULT ITS MINE BECAUUSSE BELIEVE WHAT PEOOPLE SAY
Customer: replied 4 months ago.
I PD
THANKS TO *****
Customer: replied 4 months ago.
GOT TO TAKE MY MEDSS
Customer: replied 4 months ago.
HOW LONG DO I HAVE TO CANCEL AND TO WHOM
Customer: replied 4 months ago.
NO I WILL NOT GET A WIRELESS MODEM
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 4 months ago.
HUH
Customer: replied 4 months ago.
I DONT SEE A NUMBER