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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have sharp lc 19sb14u. I added a roku to it today and it

Customer Question

i have sharp lc 19sb14u. I added a roku to it today and it was working great. All of a sudden i have no picture the tube goes on but no picture. I don't understand.
JA: Can you guesstimate how old your Sharp is? And just to clarify, what's the exact model?
Customer: Its about 7 years old..Liquid crystal tv. Model 19SB14U
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: ICAN GET THE MENU UP...BUT I DON'T KNOW WHAT TO LOOK FOR.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I SET THE TV UP WITH ROKU TODAY AND IT WAS WORKING BEAUTIFULLY.
JA: Anything else you want the TV expert to know before I connect you?
Customer: I BELEIVE I HAD IT SET N THE RIGHT INPUT.. ITS SAYS TV HMI3 BUT THE IN SMALL LETTERS IT SAYS VIDEO ....I''M CONFUSED
Submitted: 4 months ago.
Category: TV
Expert:  Nathan replied 4 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 4 months ago.

What port do you have the roku connected to?

Customer: replied 4 months ago.
I would like too cancel.. and get a refund
Customer: replied 4 months ago.
Im not spending 25.00 Im cancelling .....
Customer: replied 4 months ago.
please respond or will call my card company to cancel the charge
Expert:  Nathan replied 4 months ago.

You may do that from the help page.

Customer: replied 4 months ago.
there is no help page ..