How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I can't change the channel, It new I have to see what the

Customer Question

I can't change the channel
JA: What's the model number of your TV? How old is it?
Customer: It new I have to see what the model is be right back
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes, I couldn't even power on
JA: How long has this been an issue? What happened right before this popped up?
Customer: D39hn-DO
JA: Anything else you want the TV expert to know before I connect you?
Customer: it say no media program
Submitted: 1 month ago.
Category: TV
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

Please note that I am an independent technician who depends on your positive rating to get paid by this website.
I have no control over the phone (or other) offers , these are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said please reply following info request to troubleshoot the issue.
1- Does TV own menu screen show up if press menu button on TV remote (not the cable remote)?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thank you.