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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I moved and now i can't get any apps on the tv (amazon etc)

Customer Question

I moved and now i can't get any apps on the tv (amazon etc)
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: e48-c2 bought it 18 months age
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no problems there - just the apps
JA: How long has this been an issue? What happened right before this popped up?
Customer: this has been an issue since i moved two weeks ago.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: TV
Expert:  Dan replied 4 months ago.

Hello and thank you for your question. I look forward to assisting you today. Can you tell me please how your TV is connected to your home network?

Customer: replied 4 months ago.
by x finity modem
Customer: replied 4 months ago.
do not want a phone call
Customer: replied 4 months ago.
where are you
Expert:  Dan replied 4 months ago.

Is your TV connected with a network cable or wireless?

Customer: replied 4 months ago.
please do not use the phone. type
Expert:  Dan replied 4 months ago.

You can disregard the Premium Service request. Those are automated popups generated by the web site.

Expert:  Dan replied 4 months ago.

Is your TV connecting to your network wireless or by network cable?