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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Is there an adjustment to the TV that will lower the

Customer Question

Is there an adjustment to the TV that will lower the background music so the dialog can be heard ? The music on my 60" Visio is so loud that the dialog is droned out.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: six monhs
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I only notice it when I am watching cable TV FROM SHOWS THAT I HAVE TAPED ON A DVR or a VCR.
JA: How long has this been an issue? What happened right before this popped up?
Customer: since I have had the new TV. tHAT IS WHY i THOUGHT IT HAS SOMETHING TO DO WITH SETTING UP THE tv.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: TV
Expert:  Shahid replied 6 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 6 months ago.

Please note that I am an independent technician who depends on your positive rating to get paid by this website.
I have no control over the phone (or other) offers , these are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said please reply following info request to troubleshoot the issue.
- Could you please get me the model number written on back of TV?

Expert:  Shahid replied 6 months ago.

Are you able to see my reply?
Thanks.