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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6114
Experience:  10 Years Audio Video Repair & Setup
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What most commonly goes wrong with picture screen

Customer Question

what most commonly goes wrong with picture screen
Submitted: 1 month ago.
Category: TV
Expert:  Mike G. replied 1 month ago.

Hi I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

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Expert:  Mike G. replied 1 month ago.

Are you having website difficulties that are preventing you from replying?

Customer: replied 1 month ago.
no i hear you
Expert:  Mike G. replied 1 month ago.

Please reply and describe your level of previous electronics experience.

Expert:  Mike G. replied 1 month ago.

Appears the site sent you an automatic pop up for phone call service. As I said before this was not sent by me, and I am not available by phone. In the mean time we can continue our chat...

Expert:  Mike G. replied 1 month ago.

Please reply and describe your level of previous electronics experience.

Customer: replied 1 month ago.
ok there are a couple of components on theone board that look kinda fried
Expert:  Mike G. replied 1 month ago.

Please describe your level of previous electronics experience.

Customer: replied 1 month ago.
not much
Expert:  Mike G. replied 1 month ago.

ok

Expert:  Mike G. replied 1 month ago.

Can take some quality pictures of what you think you said is "fried" and attach them here please.

Customer: replied 1 month ago.
dnt know how to do that
Expert:  Mike G. replied 1 month ago.

At this point the tv needs diagnosis, parts, and service. I could help with that but with these symptoms, DIY diagnosis is going to be very complex (requires using a DMM). Guessing is not an option. Since you do not have the needed skills and tools then having it repaired by a local shop is your best option but that is going to cost close to what a new 42" tv costs. Given the age of this tv and the possibility of other failures, I would not recommend having it repaired.

I am sorry for the bad news. Remember that I will be here with you throughout this entire process. Use the REPLY option or you may also submit a 3 to 5 star rating at the top of this page now. Rating does not close your question or prevent future replies which are at no additional cost.

Thanks
Mike

Customer: replied 1 month ago.
its a capxon 470uf-250v hp vent 105 oC that looks like it got hot
Customer: replied 1 month ago.
is that a capasitor
Expert:  Mike G. replied 1 month ago.

Sorry that does not tell me anything. Send pictures if you want to go that direction.

As I eluded to already, diagnosis of plasma tv is very complex. In most cases requiring measuring live high voltage with a meter.