Have TV Questions? Ask a TV Technician
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Sorry it looks like you have 2 questions open,
can you please reply here, on the original, so we can get this resolved,
Does this happen with any source other than the ps4 (cable/satellite/dvd)?
I had your other question closed (otherwise you'd be paying double), please reply here when ready.
I closed the other question,
yes a call is additional,
to continue, please send only a single reply. Every time you send another message like this it gets lost in the queue and further delayed and prevents me from being able to reply back.
I've sent an optional phone support offer at your request. If you prefer we can continue here in the chat format as well. Just let me know either way.
That is fine, we can continue here,
The issue is with either the resolution or HDCP capability (or lack of) with this tv.
The maxent is a very old and very basic model, it is capable of only a 720p display resolution and by default the ps4 is outputting 1080p for game content.
The menus work because they are lower resolution.Go into the menu settings on the ps4 and look for the Display Options, and set the output format/resolution to 720p (instead of 1080 or auto) and let me know if that helps.
There are other ways to address it, you can hold the power button down until it beeps 3 times and it will drop down to the base resolution,
or you can hook it up to a newer/better tv that is fully supported, and then you can change the setting there, and move it back to the maxent.
Can you try swapping it over to another tv and change the setting there?
Well you already paid the site (just not me, until we finish), but yes you can follow up wth me here anytime, just bookmark/favorite this page and get back to me when you have a chance to test further
No worries, take your time.
Just checking in, do you need more help with this?
No worries, take your time, just wanted to make sure the question thread stayed open, just shoot me a message this weekend when you have a chance to testl.Nathan