Have TV Questions? Ask a TV Technician
Hello, Sorry you're having problems. Your LG set is one that uses an E-manual that is located in the TV's MENU, so I cannot directly reference the steps you need to take.
However on most LG sets, the procedure should be similar to the following:
- Grab the remote, and press MENU- Select OPTION- Select INITIAL SETTING- Select the language- Select HOME USE- Continue through the initial setup and press ENTER when basic settings are complete.
Please let me know if you are able to find settings close to these.
If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.
No that is not what I meant. Trying to pull up the model you posted now.
Press MENU and let me know what options you find.
Hi there and welcome
you should normally have an option menu. But can you look through the menus for Demo and turn this off.
Can you tell me please if you can find this?
No problem, I asked as it was never mentioned anywhere but no problem, I will opt out for another expert that you may be better suited to.
Since the manufacturer provided documents do not help, we can try walking through the menus. It appears you already tried the Q.MENU button but in this case we actually need to use the SETTINGS button on the original LG tv remote (not magic remote) and reply back with what you see at that level of the menu. Or if you see OPTIONS and then INITIAL SETTINGS, go through that process and select HOME use not store/demo.
If that fails to correct the issue then the Main board inside the tv needs to be replaced. We can help with that also. Here is one place to research/but the Main board (be sure to match the full model code):
Let me know how that goes and remember that I will be here with you throughout this entire process. Use the REPLY option or you may also submit a 3 to 5 star rating at the top of this page now. Rating does not close your question or prevent future replies which are at no additional cost.
Did you find SETTINGS button? then Options > Initial Settings? Did you run through that process? Do you want to attempt replacing the Main board in the tv?
What do you think "Initial Settings" is? That is exactly what you are calling "original unused state" and "redo all settings". Exactly like we have been saying here.
It has been explained repeatedly that telling you exactly where the option is in the menu is difficult because all the documents provided by LG are severely lacking. That is why I OFFERED to walk you through the menus.