About every 20 min. my new 65 in 4hd 8500 shows a screen like a commercial, but frozen. Only way to get back to the program is to change to another channel, and back, then it is ok for another period of time.Help
JA: What's the model number of your TV? How old is it?
Customer: Jerry4 months-2015 model 65in. flat panel
4hd top of the line.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no, and yes-all channels I happen to be on
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing-about three weeks, I been trying to find a thread, but nothing shows up--picture fine then frozen screen with commercisal info.
JA: Anything else you want the TV expert to know before I connect you?