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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Cable remote will not change channel. I need to turn tv to

Customer Question

Cable remote will not change channel. I need to turn tv to channel 3.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Vizio E390iBlE 2 years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes I can get thevtv menu. No not the same on all source/input.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I tried to connect to the internet on demand. Dish has reset receiver. Said we need to put tv channel on 3 to reset remote
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: TV
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 8 months ago.

Can you tell me how/where the dish box is connected to the back of the vizio (coax, hdmi1, hdmi2, etc)?

Expert:  Nathan replied 8 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan