How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Powered off and won't come on. No power at all no lights, 2

Customer Question

Powered off and won't come on. No power at all no lights
JA: What's the model number of your TV? How old is it?
Customer: 2 years and not positive where to find the number
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Everything else works fine it's just the tv. Won't turn on at all no lights
JA: How long has this been an issue? What happened right before this popped up?
Customer: First time. Happened yesterday while watching it
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 10 days ago.
Category: TV
Expert:  Nathan replied 10 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 10 days ago.

Can you please tell me the brand and complete model number of the tv, please?

Expert:  Nathan replied 7 days ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.