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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 21489
Experience:  Custom home theater installer, authorized dealer top brands.
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My fire tv stick will not give me a picture when I click on

Customer Question

my fire tv stick will not give me a picture when I click on home button. it says there is a one year warranty
Submitted: 3 months ago.
Category: TV
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 3 months ago.

Hello Mike,

has this worked previously?

When you first turn it on, do you see the FireTv logo at all?

Customer: replied 3 months ago.
no when first turn it on there is no picture
Customer: replied 3 months ago.
its working now. what do you think happened
Expert:  Nathan replied 3 months ago.

There are many possibilities, but it was likely installing an automatic update which needed time to complete.

I'm glad it is working again for you.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan