Have TV Questions? Ask a TV Technician
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Can you tell me the make/model of the tv?How is the new comcast box connected to the tv (what cords/cables)?
Yes we can do this by phone, but that is a separate feature from the initial chat. I've sent an offer for that, if you'd like.
The call is an optional feature, offered at your request.We can continue here, but I do need some basic info, which I can guide you through: the model number is ***** on the back of the tv.
The cords are simple to look at the ports on the back of the box/tv where connected as they will be labeled - a single cord labeled hdmi, a set of red/green/blue cords labeled component, or a set of red/white/yellow cords labeled composite/video.
You're welcome, and best of luck to you.
If you need more help after working with them, feel free to get back in touch.