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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Can't get separate sound bar to work. don't know model

Customer Question

can't get separate sound bar to work.
JA: What's the model number of your TV? How old is it?
Customer: don't know model number. it's about 5-7 years. 42 inches
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I tried TV menu. No help. Problem occurs with settings on cable box as source or TV. Picture is fine
JA: How long has this been an issue? What happened right before this popped up?
Customer: I moved, at which time I removed all the cables etc in back. About 4 months ago. I have picture of rear ports on TV if you would/could like to see it
JA: Anything else you want the TV expert to know before I connect you?
Customer: no. that's it. thanks
Submitted: 12 days ago.
Category: TV
Expert:  Shahid replied 12 days ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 12 days ago.

Please note that I am an independent technician who depends on your positive rating to get paid by this website.
I have no control over the phone (or other) offers , these are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said please reply following info request to troubleshoot the issue.
1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

3- What type of cable used to connect soundbar to TV and where did you plug it in?

Thank you.