Have TV Questions? Ask a TV Technician
Hello, Sorry you're having problems.
In order to determine what's causing this, I need to ask for more info (since I'm not there to see what you're seeing).
1) If you grab the Philips remote and press MENU, does the TV's own MENU show up?
2) Have you tried purchasing a new HDMI cable yet (these cables are digital and very prone to failure)?
3) Have you tried a basic reboot of the DirecTv Genie yet (pulling it's power cord and then plugging it back in)?
These things are all relevant, and if you have not yet tried a reboot (the most common cause of this issue), and also purchased a new HDMI cable ($15-$20 through Wal-mart or Best Buy) then those are the first things you will want to try.
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Hello, I was just following up to see if you needed further help. The site shows that since the question is open that you are still looking for help. Or, if you received the information you were looking for-could you please kindly rate my service POSITIVELY (by clicking a 3-5 star rating at the top of the page) to reflect that? Thanks in advance.