How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan Your Own Question
Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 1457
Experience:  I am a member of The Society of Broadcast Engineers for a local CBS station
1567601
Type Your TV Question Here...
Dan is online now
A new question is answered every 9 seconds

I have a Sharp TV Model Number LC-60LE832U, I am trying to

This answer was rated:

I have a Sharp TV Model Number LC-60LE832U
JA: Can you guesstimate how old your Sharp is? And just to clarify, what's the exact model?
Customer: I am trying to set up the internet after I changed my router. I cannot get it established and the service is closed. Can you walk me through it?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Everything works - just cannot get the new router established with the TV so that I have internet
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been an issue for 12 hours when I set up a new router, the TP-Link AD7200.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. Please give me a minute to review your question.

Customer: replied 1 month ago.
Ok

How is the TV connected to your network?

Customer: replied 1 month ago.
TV about 7 yrs old. I sccessfully connected 2 Mac lap tops and 2 iPhones.

Are you using a network cable or are you trying to connect wireless?

Customer: replied 1 month ago.
Wireless

Can you tell me what you have done so far to attempt to connect the TV to your network.

Customer: replied 1 month ago.
I've tried the network set up and right now it is selectingair cable chanels. Return does not bCk it out.
Customer: replied 1 month ago.
It's Asking me type of connect.
Customer: replied 1 month ago.
Wireless or wired.

Can you check your router for me please to see if there is a button marked WPS. Choose Wireless.

Customer: replied 1 month ago.
34;Button"? The only button is an "on/off" button.

Okay just checking. Are you in the Wireless setup of the TV?

Customer: replied 1 month ago.
I can get into the wireless set up, but apparently it times out after a minute. A previous entry has router model. Do you need it again?

No just go back to the Wireless setup please.

Customer: replied 1 month ago.
I am there

Okay there should be either a search or manual selection to continue the setup?

Customer: replied 1 month ago.
If I select it, I then have 2 options: change, and initialize.

Try the search first to see if it locates the name of your home network.

Customer: replied 1 month ago.
There is no "search option. Only change and initialize.

Okay these may be leftover settings from when you tried before. Select Change and let me know what it indicates please.

Customer: replied 1 month ago.
WPS
Search
Manual Setup

Okay now select Search.

Customer: replied 1 month ago.
Searching...

Okay.

Customer: replied 1 month ago.
Now showing my home options which I tried to configure a 2.4ghtz, a 5ghtz, and a 60ghtz.
Customer: replied 1 month ago.
All 3 show full strength

Select the 5.

Customer: replied 1 month ago.
Asking for a security "key". What is that?
Customer: replied 1 month ago.
Also, can the TV work woth the 60ghrtz better?
Customer: replied 1 month ago.
Is "key" the "password"?

Did you set a network password?

Customer: replied 1 month ago.
tge network has a password.

Can you access the administrator setup of your router?

Customer: replied 1 month ago.
I typed in the password. Now:
It gives wireless network name (correct), security type WPA2 (don't know if correct), security key (password ***** is correct).

Okay then that is all good so far.

Customer: replied 1 month ago.
I can access the admin setup of router thru' my lap top. Want me to do that?
Customer: replied 1 month ago.
Ok. Do I choose "next"?

As long as it accepted your password ***** you won't need to. Yes.

Customer: replied 1 month ago.
TV went blank (timed out?)
Customer: replied 1 month ago.
TV turned off.

Oops! You will need to start over but the settings you input should all be there.

Customer: replied 1 month ago.
Connwction type is wireless?

Correct

Customer: replied 1 month ago.
Then search and choose?

Yup

Customer: replied 1 month ago.
Then the pw?

Right!

Customer: replied 1 month ago.
There it is. "Next"?

Yes

Customer: replied 1 month ago.
34;Now Changing"
Customer: replied 1 month ago.
Now it says, "ok". Select that?

Yes

Customer: replied 1 month ago.
All otems fill in. But, IP address status shows setup "complete". Is that right?

Should be. Your router should have given it an IP address that you probably won't see in this mode.

Customer: replied 1 month ago.
Next item us IP setup. Do I go there?

Take a look at it.

Customer: replied 1 month ago.
The IP address is different than the Static IP address, and slightly different than the router IP address.
Customer: replied 1 month ago.
Networkmask is diff too.
Customer: replied 1 month ago.
Gateway is off as well
Customer: replied 1 month ago.
DNS primary is off

Can you tell me precisely what all is there or possibly take a photo and attach it?

Customer: replied 1 month ago.
I clicked change. Now all gone.
Customer: replied 1 month ago.
Can gave it search auto. Do that?

Those may have been old? Don't so anything just yet.

Customer: replied 1 month ago.
Have it search auto?
Customer: replied 1 month ago.
Moving cursor so it doesn't turn off

Try Auto now please.

Customer: replied 1 month ago.
Cursor highlighted "Next". No fields filled in.
Customer: replied 1 month ago.
Does clicking "Next" make it search?

Is there a Change option?

Customer: replied 1 month ago.
or, change to another menue option?

Click Change and tell me what you see there.

Customer: replied 1 month ago.
selected it. Then selected auto obtain. Nothing happened
Customer: replied 1 month ago.
34;Next" is highlighted.

Can you cursor up to the IP Address line and try to enter a number manually?

Customer: replied 1 month ago.
Tv turned off!!!!

Aaaahhhh!!!

Customer: replied 1 month ago.
Ok. Back to IP setup/changeNow option is to auto setup or not

Give the Auto a try.

Customer: replied 1 month ago.
Now only 1 option: "Next"

Go ahead.

Customer: replied 1 month ago.
Niw asks to obtain the DNS PROMARY & Secondary automatically?

Yes

Customer: replied 1 month ago.
Asking if I use a procy server. Don't know.

No

Customer: replied 1 month ago.
Now option is to "Test" or "Complete".

Test

Customer: replied 1 month ago.
34;Test" is blinking...
Customer: replied 1 month ago.
Done. #s are wrong.

What numbers?

Customer: replied 1 month ago.
IP address
Netmask
Gateway
Dns address

Can you list them for me?

Customer: replied 1 month ago.
The numbers that "auto" found?

Yes.

Customer: replied 1 month ago.
IP address- 192.168.0.131
Customer: replied 1 month ago.
Netmask- 255.255.255.0
Customer: replied 1 month ago.
Gateway- 192.168.0.1
Customer: replied 1 month ago.
DNS address- 192.168.0.1

All valid. Why do you think they are wrong?

Customer: replied 1 month ago.
They are all incorrect
Customer: replied 1 month ago.
Repeat please.

They are all valid. Why do you think they are wrong?

Customer: replied 1 month ago.
The numbers for that info is different than what Internet provider gave.
Customer: replied 1 month ago.
Slight differences

The internet provider gave you what is called public information. They will always be different. These numbers are initiated and assigned by your router to your individual devices within your home network. They are all correct.

Customer: replied 1 month ago.
Ok. Thank you. Do I "complete" now?
Customer: replied 1 month ago.
BTW. I have a Static IP address.

That should be it. First though, what version of Windows are you using?

Customer: replied 1 month ago.
I use MAC products.
Customer: replied 1 month ago.
I have a Static IP
Customer: replied 1 month ago.
Do I now "Initialize"?

Oh that's right, I remember you saying that. Your static IP makes no difference to your home network. You should be good, yes.

Customer: replied 1 month ago.
Asking fbI want to delete current info. No? Or Yes?
Customer: replied 1 month ago.
if I want...

Asking what?

Customer: replied 1 month ago.
If I want to delete current info.

If it is referring to the IP info then no.

Customer: replied 1 month ago.
Ok. Now, Back to "Initialize"?

Yes

Customer: replied 1 month ago.
Asking if I want to delete current IP info.

No

Customer: replied 1 month ago.
Back to "change" or "initialize"

Initialize.

Customer: replied 1 month ago.
Back to: delete?

I don't know why unless I missed something but go ahead?

Customer: replied 1 month ago.
Looks like a loop. takes ma back to change or initialize
Customer: replied 1 month ago.
Then back to delete ip info.

Well do Change and see then. There should be a way to save the IP info once it finds it?

Customer: replied 1 month ago.
I see it has found the info

Okay

Customer: replied 1 month ago.
I pressed "Return" on the remote; went back to left hand menue options.

If you think you are set, try pressing the AQUOS NET button on the remote.

Customer: replied 1 month ago.
I'm now at Setup IP control Information. Options are:
IP control status=disable
Device name=My Aquos TV
Login ID=(empty)
Password=(empty)
Control port=10002

That is not going to do anything for us.

Customer: replied 1 month ago.
Ok. So I press "Aquos Net" on remote?

Yes

Customer: replied 1 month ago.
Acquiring network setting...
Customer: replied 1 month ago.
Now blank

What's blank?

Customer: replied 1 month ago.
TV
Customer: replied 1 month ago.
Tried and got netflix. I guess it's working??

If Netflix is there then the network is connected.

Customer: replied 1 month ago.
Thank you.

My pleasure! Have fun!!

If you found my assistance helpful, please remember to rate my service. Have a good day!

Dan and other TV Specialists are ready to help you