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Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 1750
Experience:  I am a member of The Society of Broadcast Engineers for a local CBS station
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I have a Sharp TV Model Number LC-60LE832U, I am trying to

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I have a Sharp TV Model Number LC-60LE832U
JA: Can you guesstimate how old your Sharp is? And just to clarify, what's the exact model?
Customer: I am trying to set up the internet after I changed my router. I cannot get it established and the service is closed. Can you walk me through it?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Everything works - just cannot get the new router established with the TV so that I have internet
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been an issue for 12 hours when I set up a new router, the TP-Link AD7200.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. Please give me a minute to review your question.

Customer: replied 6 months ago.
Ok

How is the TV connected to your network?

Customer: replied 6 months ago.
TV about 7 yrs old. I sccessfully connected 2 Mac lap tops and 2 iPhones.

Are you using a network cable or are you trying to connect wireless?

Customer: replied 6 months ago.
Wireless

Can you tell me what you have done so far to attempt to connect the TV to your network.

Customer: replied 6 months ago.
I've tried the network set up and right now it is selectingair cable chanels. Return does not bCk it out.
Customer: replied 6 months ago.
It's Asking me type of connect.
Customer: replied 6 months ago.
Wireless or wired.

Can you check your router for me please to see if there is a button marked WPS. Choose Wireless.

Customer: replied 6 months ago.
34;Button"? The only button is an "on/off" button.

Okay just checking. Are you in the Wireless setup of the TV?

Customer: replied 6 months ago.
I can get into the wireless set up, but apparently it times out after a minute. A previous entry has router model. Do you need it again?

No just go back to the Wireless setup please.

Customer: replied 6 months ago.
I am there

Okay there should be either a search or manual selection to continue the setup?

Customer: replied 6 months ago.
If I select it, I then have 2 options: change, and initialize.

Try the search first to see if it locates the name of your home network.

Customer: replied 6 months ago.
There is no "search option. Only change and initialize.

Okay these may be leftover settings from when you tried before. Select Change and let me know what it indicates please.

Customer: replied 6 months ago.
WPS
Search
Manual Setup

Okay now select Search.

Customer: replied 6 months ago.
Searching...

Okay.

Customer: replied 6 months ago.
Now showing my home options which I tried to configure a 2.4ghtz, a 5ghtz, and a 60ghtz.
Customer: replied 6 months ago.
All 3 show full strength

Select the 5.

Customer: replied 6 months ago.
Asking for a security "key". What is that?
Customer: replied 6 months ago.
Also, can the TV work woth the 60ghrtz better?
Customer: replied 6 months ago.
Is "key" the "password"?

Did you set a network password?

Customer: replied 6 months ago.
tge network has a password.

Can you access the administrator setup of your router?

Customer: replied 6 months ago.
I typed in the password. Now:
It gives wireless network name (correct), security type WPA2 (don't know if correct), security key (password ***** is correct).

Okay then that is all good so far.

Customer: replied 6 months ago.
I can access the admin setup of router thru' my lap top. Want me to do that?
Customer: replied 6 months ago.
Ok. Do I choose "next"?

As long as it accepted your password ***** you won't need to. Yes.

Customer: replied 6 months ago.
TV went blank (timed out?)
Customer: replied 6 months ago.
TV turned off.

Oops! You will need to start over but the settings you input should all be there.

Customer: replied 6 months ago.
Connwction type is wireless?

Correct

Customer: replied 6 months ago.
Then search and choose?

Yup

Customer: replied 6 months ago.
Then the pw?

Right!

Customer: replied 6 months ago.
There it is. "Next"?

Yes

Customer: replied 6 months ago.
34;Now Changing"
Customer: replied 6 months ago.
Now it says, "ok". Select that?

Yes

Customer: replied 6 months ago.
All otems fill in. But, IP address status shows setup "complete". Is that right?

Should be. Your router should have given it an IP address that you probably won't see in this mode.

Customer: replied 6 months ago.
Next item us IP setup. Do I go there?

Take a look at it.

Customer: replied 6 months ago.
The IP address is different than the Static IP address, and slightly different than the router IP address.
Customer: replied 6 months ago.
Networkmask is diff too.
Customer: replied 6 months ago.
Gateway is off as well
Customer: replied 6 months ago.
DNS primary is off

Can you tell me precisely what all is there or possibly take a photo and attach it?

Customer: replied 6 months ago.
I clicked change. Now all gone.
Customer: replied 6 months ago.
Can gave it search auto. Do that?

Those may have been old? Don't so anything just yet.

Customer: replied 6 months ago.
Have it search auto?
Customer: replied 6 months ago.
Moving cursor so it doesn't turn off

Try Auto now please.

Customer: replied 6 months ago.
Cursor highlighted "Next". No fields filled in.
Customer: replied 6 months ago.
Does clicking "Next" make it search?

Is there a Change option?

Customer: replied 6 months ago.
or, change to another menue option?

Click Change and tell me what you see there.

Customer: replied 6 months ago.
selected it. Then selected auto obtain. Nothing happened
Customer: replied 6 months ago.
34;Next" is highlighted.

Can you cursor up to the IP Address line and try to enter a number manually?

Customer: replied 6 months ago.
Tv turned off!!!!

Aaaahhhh!!!

Customer: replied 6 months ago.
Ok. Back to IP setup/changeNow option is to auto setup or not

Give the Auto a try.

Customer: replied 6 months ago.
Now only 1 option: "Next"

Go ahead.

Customer: replied 6 months ago.
Niw asks to obtain the DNS PROMARY & Secondary automatically?

Yes

Customer: replied 6 months ago.
Asking if I use a procy server. Don't know.

No

Customer: replied 6 months ago.
Now option is to "Test" or "Complete".

Test

Customer: replied 6 months ago.
34;Test" is blinking...
Customer: replied 6 months ago.
Done. #s are wrong.

What numbers?

Customer: replied 6 months ago.
IP address
Netmask
Gateway
Dns address

Can you list them for me?

Customer: replied 6 months ago.
The numbers that "auto" found?

Yes.

Customer: replied 6 months ago.
IP address- 192.168.0.131
Customer: replied 6 months ago.
Netmask- 255.255.255.0
Customer: replied 6 months ago.
Gateway- 192.168.0.1
Customer: replied 6 months ago.
DNS address- 192.168.0.1

All valid. Why do you think they are wrong?

Customer: replied 6 months ago.
They are all incorrect
Customer: replied 6 months ago.
Repeat please.

They are all valid. Why do you think they are wrong?

Customer: replied 6 months ago.
The numbers for that info is different than what Internet provider gave.
Customer: replied 6 months ago.
Slight differences

The internet provider gave you what is called public information. They will always be different. These numbers are initiated and assigned by your router to your individual devices within your home network. They are all correct.

Customer: replied 6 months ago.
Ok. Thank you. Do I "complete" now?
Customer: replied 6 months ago.
BTW. I have a Static IP address.

That should be it. First though, what version of Windows are you using?

Customer: replied 6 months ago.
I use MAC products.
Customer: replied 6 months ago.
I have a Static IP
Customer: replied 6 months ago.
Do I now "Initialize"?

Oh that's right, I remember you saying that. Your static IP makes no difference to your home network. You should be good, yes.

Customer: replied 6 months ago.
Asking fbI want to delete current info. No? Or Yes?
Customer: replied 6 months ago.
if I want...

Asking what?

Customer: replied 6 months ago.
If I want to delete current info.

If it is referring to the IP info then no.

Customer: replied 6 months ago.
Ok. Now, Back to "Initialize"?

Yes

Customer: replied 6 months ago.
Asking if I want to delete current IP info.

No

Customer: replied 6 months ago.
Back to "change" or "initialize"

Initialize.

Customer: replied 6 months ago.
Back to: delete?

I don't know why unless I missed something but go ahead?

Customer: replied 6 months ago.
Looks like a loop. takes ma back to change or initialize
Customer: replied 6 months ago.
Then back to delete ip info.

Well do Change and see then. There should be a way to save the IP info once it finds it?

Customer: replied 6 months ago.
I see it has found the info

Okay

Customer: replied 6 months ago.
I pressed "Return" on the remote; went back to left hand menue options.

If you think you are set, try pressing the AQUOS NET button on the remote.

Customer: replied 6 months ago.
I'm now at Setup IP control Information. Options are:
IP control status=disable
Device name=My Aquos TV
Login ID=(empty)
Password=(empty)
Control port=10002

That is not going to do anything for us.

Customer: replied 6 months ago.
Ok. So I press "Aquos Net" on remote?

Yes

Customer: replied 6 months ago.
Acquiring network setting...
Customer: replied 6 months ago.
Now blank

What's blank?

Customer: replied 6 months ago.
TV
Customer: replied 6 months ago.
Tried and got netflix. I guess it's working??

If Netflix is there then the network is connected.

Customer: replied 6 months ago.
Thank you.

My pleasure! Have fun!!

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