Have TV Questions? Ask a TV Technician
Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. Please give me a minute to review your question.
How is the TV connected to your network?
Are you using a network cable or are you trying to connect wireless?
Can you tell me what you have done so far to attempt to connect the TV to your network.
Can you check your router for me please to see if there is a button marked WPS. Choose Wireless.
Okay just checking. Are you in the Wireless setup of the TV?
No just go back to the Wireless setup please.
Okay there should be either a search or manual selection to continue the setup?
Try the search first to see if it locates the name of your home network.
Okay these may be leftover settings from when you tried before. Select Change and let me know what it indicates please.
Okay now select Search.
Select the 5.
Did you set a network password?
Can you access the administrator setup of your router?
Okay then that is all good so far.
As long as it accepted your password ***** you won't need to. Yes.
Oops! You will need to start over but the settings you input should all be there.
Should be. Your router should have given it an IP address that you probably won't see in this mode.
Take a look at it.
Can you tell me precisely what all is there or possibly take a photo and attach it?
Those may have been old? Don't so anything just yet.
Try Auto now please.
Is there a Change option?
Click Change and tell me what you see there.
Can you cursor up to the IP Address line and try to enter a number manually?
Give the Auto a try.
Can you list them for me?
All valid. Why do you think they are wrong?
They are all valid. Why do you think they are wrong?
The internet provider gave you what is called public information. They will always be different. These numbers are initiated and assigned by your router to your individual devices within your home network. They are all correct.
That should be it. First though, what version of Windows are you using?
Oh that's right, I remember you saying that. Your static IP makes no difference to your home network. You should be good, yes.
If it is referring to the IP info then no.
I don't know why unless I missed something but go ahead?
Well do Change and see then. There should be a way to save the IP info once it finds it?
If you think you are set, try pressing the AQUOS NET button on the remote.
That is not going to do anything for us.
If Netflix is there then the network is connected.
My pleasure! Have fun!!
If you found my assistance helpful, please remember to rate my service. Have a good day!