Have TV Questions? Ask a TV Technician
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Can you give me the complete model of the tv, please?
Are you trying to use a cineplex app via the samsung smart hub, or the appletv?
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.
those are the fees you paid to the site (not to me) for this, when we're all done, click on Account at the top of this page and if you see Membership then you can click on that to cancel. If you don't see it then it is a one time fee, but you can send a note to customer service there as well to confirm.
Initially, can you please unplug power to the tv for a few minutes, then replug and let me know if you are able to access the hub or any of the apps (like netflix)?
Lets try a different approach,
go into the samsung menu settings, and look there (under Support or About) for a Firmware Update option and it will check for and prompt a full system update.
What does it show there as the current software version?
It should be under the Support or Diagnostics section of the samsung menu
Thanks for checking, you actually do have a later version already than what samsung has available for manual downloads, the likely reason being that there is a known glitch in the current version and they have not yet released a patch for it.
Next option here would be to go into the support or advanced section of the menu and choose the factory reset (restore defaults) option.
You'll have to reconnect to wifi after just as when the tv was new, but will hopefully get us past the current software loading error.
No worries Paul, take your time.