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Can you please remove the power to the TV (so unplug it from the power socket).
Then on the actual TV, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Ok, please not the payment failed for the phone call, usually your credit card blocks it so we need to continue here
What is the TV connecting to? Cable Box?, Sky Box? Aerial?
Can you remove the power to the directTV box and wait 5 minutes.
Power on the DirectTV box and tell me if you now get sound please.
Do you have another device there such as a DVD player?
ok, use that device and tell me please if you get sound via this
ok, if you press Volume UP on the remote, do you see the volume increase on the screen (the graphic for it)?
It is the internal maoinboard that has faulted, this now confirms it.
I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.