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Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 1564
Experience:  I am a member of The Society of Broadcast Engineers for a local CBS station
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Netflix unable to connect to Vizio smart tv error ...need

Customer Question

Netflix unable to connect to Vizio smart tv error ...need help
Submitted: 3 months ago.
Category: TV
Expert:  Dan replied 3 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. Can you tell me what the error is please?

Customer: replied 3 months ago.
I have a Visio smart tv and Netflix tells me that it is unable to connect please try again later
Expert:  Dan replied 3 months ago.

Okay. Let me know when you are available.

Customer: replied 3 months ago.
Ok I'm ready
Expert:  Dan replied 3 months ago.

Is this a new TV and or new Netflix account?

Customer: replied 3 months ago.
No
Expert:  Dan replied 3 months ago.

Have you had Netflix on this TV before?

Customer: replied 3 months ago.
Did you get last message
Expert:  Dan replied 3 months ago.

No I'm sorry I did not.

Customer: replied 3 months ago.
I said no
Expert:  Dan replied 3 months ago.

Okay. How is your TV connected to your home network?

Customer: replied 3 months ago.
Wifi
Expert:  Dan replied 3 months ago.

Can you give me the model number of your TV please?

Customer: replied 3 months ago.
Hi could you tell me a way to get this the tv is mounted to the wall
Expert:  Dan replied 3 months ago.

Do you have the owners manual? It should be on that? If not, do you know how to access the network setup in the menu of the TV?

Customer: replied 3 months ago.
I can access menu
Expert:  Dan replied 3 months ago.

Can you access that for me and tell me what the network settings are please? Specifically, the IP address, net mask, and DNS address.

Expert:  Dan replied 3 months ago.

Are you having problems with the menu or accessing the network settings?

Customer: replied 3 months ago.
Hi i resolved this..
Expert:  Dan replied 3 months ago.

Very good. Let me know if you need any assistance in the future.