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Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 1442
Experience:  I am a member of The Society of Broadcast Engineers for a local CBS station
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Netflix unable to connect to Vizio smart tv error ...need

Customer Question

Netflix unable to connect to Vizio smart tv error ...need help
Submitted: 1 month ago.
Category: TV
Expert:  Dan replied 1 month ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. Can you tell me what the error is please?

Customer: replied 1 month ago.
I have a Visio smart tv and Netflix tells me that it is unable to connect please try again later
Expert:  Dan replied 1 month ago.

Okay. Let me know when you are available.

Customer: replied 1 month ago.
Ok I'm ready
Expert:  Dan replied 1 month ago.

Is this a new TV and or new Netflix account?

Customer: replied 1 month ago.
No
Expert:  Dan replied 1 month ago.

Have you had Netflix on this TV before?

Customer: replied 1 month ago.
Did you get last message
Expert:  Dan replied 1 month ago.

No I'm sorry I did not.

Customer: replied 1 month ago.
I said no
Expert:  Dan replied 1 month ago.

Okay. How is your TV connected to your home network?

Customer: replied 1 month ago.
Wifi
Expert:  Dan replied 1 month ago.

Can you give me the model number of your TV please?

Customer: replied 1 month ago.
Hi could you tell me a way to get this the tv is mounted to the wall
Expert:  Dan replied 1 month ago.

Do you have the owners manual? It should be on that? If not, do you know how to access the network setup in the menu of the TV?

Customer: replied 1 month ago.
I can access menu
Expert:  Dan replied 1 month ago.

Can you access that for me and tell me what the network settings are please? Specifically, the IP address, net mask, and DNS address.

Expert:  Dan replied 1 month ago.

Are you having problems with the menu or accessing the network settings?

Customer: replied 1 month ago.
Hi i resolved this..
Expert:  Dan replied 1 month ago.

Very good. Let me know if you need any assistance in the future.