Facing TV Problems? Ask a TV Technician.
Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. Can you tell me what the error is please?
Okay. Let me know when you are available.
Is this a new TV and or new Netflix account?
Have you had Netflix on this TV before?
No I'm sorry I did not.
Okay. How is your TV connected to your home network?
Can you give me the model number of your TV please?
Do you have the owners manual? It should be on that? If not, do you know how to access the network setup in the menu of the TV?
Can you access that for me and tell me what the network settings are please? Specifically, the IP address, net mask, and DNS address.
Are you having problems with the menu or accessing the network settings?
Very good. Let me know if you need any assistance in the future.