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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My remote works for while, then stops. then starts working

Customer Question

Hi! My remote works for while, then stops. then starts working again.
JA: What's the model number of your TV? How old is it?
Customer: Let me check - -
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: It's an E320-A0. It's hooked up to FIOS and the Fios remote works to change the channel, but neither of them works on mute or on/off. I have to use the button on the side.
JA: How long has this been an issue? What happened right before this popped up?
Customer: The situation has been like this for a couple of days. The last time the Vizio remote worked was maybe Monday eve. for a while, then it stopped working for no reason that I could discover.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Don't think so, no. Thanks!
Submitted: 13 days ago.
Category: TV
Expert:  Nathan replied 13 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 13 days ago.

Sorry for the delay, you had 2 questions open.

Please reply back here.

Is the issue only with mute, or with all functions?

So neither vizio nor fios remote will control anything right now?
Does tv respond to all of its own onboard buttons (power, volume, input, menu)?

Expert:  Nathan replied 9 days ago.

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