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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We have sound but no picture. It started losing picture

Customer Question

We have sound but no picture. It started losing picture Sunday when on a network station but it would come back and then off and on. I thought it a cable problem but yesterday it went completely black during a Netflck show and I can't get it to do anything but sound.
JA: What's the model number of your TV? How old is it?
Customer: It is four years old and has the following etched into its base: LY33.73 KO1 XXX RO1 CPF.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: We have no picture from any source. Just sound.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It started Sunday when the picture went on and off several times but the sound remained. Last night the picture completely disappeared but the sound continued.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: TV
Expert:  Anthony_Infotech replied 1 month ago.

Hello

Welcome

Those initial questions are generated by the technical assistant you are now connected to a live technician my name is ***** ***** can find the model number of the TV on the back of the TV, or the owners manual, the model number is ***** thank you, ***** ***** in the box below

Anthony

Expert:  Anthony_Infotech replied 1 month ago.

Do you need any assistance please with the question you asked?

Anthony

Customer: replied 1 month ago.
I'd like your reply.
Expert:  Anthony_Infotech replied 1 month ago.

I need the model number of the set found on the back of the set please?

If you read above this is what I asked for in my opening reply thanks

Expert:  Anthony_Infotech replied 1 month ago.

The number you sent to the technical assistant is incorrect, you will find the model number on the back of the set