Have TV Questions? Ask a TV Technician
I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. To get started, I need to know you can see this message and are able to reply to me here...
-Who is your tv channel provider?
-Are you using Netflix via the app built into the tv or through a Roku or other external device?
-Exactly which remote is NOT working? The original Vizio remote?
** My replies can take up to 5 minutes to appear **** Do NOT start a new question **
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Appears the site sent you an automatic pop up for phone call service. This was not sent by me, and I am not available by phone. In the mean time we can continue our chat...
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I am trying to give you an answer but I need you to give me more information first. Are you seeing the questions I keep posting:
Do the buttons on the tv itself work?
Are you still able to use the Time Warner remote for Tv functions like Power/Volume?
If the Time Warner remote is NOT controlling the tv Power/Volume then try resetting the tv by unplugging it's power cord for 3 full minutes.
If that remote is working and you put new batteries in the Vizio remote, then the Vizio remote is defective and needs to be replaced. Here is one place to buy the remote online:
Let me know how else I can help and remember that I will be here with you throughout this entire process. Use the REPLY option or you may also submit a 3 to 5 star rating at the top of this page now. Rating does not close your question or prevent future replies which are at no additional cost.
Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?