I have a new 50 inch Vizio smart TV
that I got through Direct TV's protection plan. I also have a new Linsys wireless router and a 35mps ISP. I keep hooking the TV up to the wireless and it will randomly drop the wireless sometimes it hooks back up by itself but most times I have to put in the permanent password ***** to get it to work. I would like to use Netflix but that's not going to work if it drops in mid show. How do I fix this
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: I got it brand new in a box from Direct Tv I would guess in March of this year. Don't know the Model but if it is easy to locate without a lot of moving (I am 73) I would be happy to try to look for it.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I use the Direct TV remote right now since I can't use the smart TV part and everything works on that. I also have a desktop, laptop, 3 kindles and 2 smartphones (not all at the same time) hooked up to the new router with no problems at all
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been an issue for about a month. Before I got Netflix I did not hook the TV up to the router since it didn't seem necessary since I wasn't using it for internet stuff. So to be clear it has been an issue since I first hooked it up to the internet.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No except I love Vizio. I got the 50 inch because I already had a Vizio in my bedroom and love it. Oh don't know if it is important but my DVR is the Genie so I can play things I record on the 50 inch in my bedroom also