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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Mitsubishi 65' ws65711 and I have sound but no

Customer Question

I have a Mitsubishi 65' ws65711 and I have sound but no picture
JA: Can you guesstimate how old your Mitsubishi is? And just to clarify, what's the exact model?
Customer: at least 12 years old its a diamond series ws 65711 is the model
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes good sound but no picture.
JA: How long has this been an issue? What happened right before this popped up?
Customer: at first it had no picture and good sound we hit the reset and turned it off then it came back on and worked the next day and ever since no picture just sound.
JA: Anything else you want the TV expert to know before I connect you?
Customer: It normally makes a sound like the tube powering up when turned on now it just gives sound and does nothing with the picture.
Submitted: 1 month ago.
Category: TV
Expert:  Jack replied 1 month ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent audio/video tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up ;

Do you have lights on (other than power) or blinking at the front ?

Expert:  Jack replied 1 month ago.

Sorry , let me re-phrase this , is the power light blinking at the front ?

Expert:  Jack replied 1 month ago.

Is the screen just blank with some background light or completely dark like when the tv is off ?
If you`re not sure then darken the room and turn the tv off and on again while you observe the screen .
Can you see the tv`s own menu for example ?