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Pete, Electronic Engineer
Category: TV
Satisfied Customers: 15469
Experience:  Over 16 years of experience installing and repairing electronics.
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TV powers on with audio for only a few seconds then audio

Customer Question

TV powers on with audio for only a few seconds then audio goes off. No video at all.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Samsung LN46C600F3FXZA
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Have not tried other inputs
JA: How long has this been an issue? What happened right before this popped up?
Customer: Began acting strange last night. Video would freeze and audio continue. Nothing unusual happened. Just turned on for first time today.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Should I try other inputs?
Submitted: 17 days ago.
Category: TV
Expert:  Pete replied 17 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 17 days ago.

Approximately how old is the TV?

What input are you currently viewing?

Is it possible to try another input type? (e.g. DVD player)

Can you see the TV menu?

Customer: replied 17 days ago.
Blu Ray player works fine.
I can get the 'Guide' but no live program on any channel
Customer: replied 17 days ago.
TV is approximately 4 years old
Expert:  Pete replied 17 days ago.

What input are you currently viewing? (e.g. is it cable TV or through an aerial, or something else?)

Customer: replied 17 days ago.
Through Set Top Box
Expert:  Pete replied 17 days ago.

Ok, can you test the box on a different TV to check if it is still working?

Customer: replied 17 days ago.
but it will take a while.
Expert:  Pete replied 17 days ago.

That's ok, just reply back when ready and let me know how it goes...

Customer: replied 16 days ago.
Determined that the STB needed to be reset. All is well.
Expert:  Pete replied 16 days ago.

Ok, glad to hear you got sorted!

Have a great day :)

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