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Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 17020
Experience:  Over 16 years of experience installing and repairing electronics.
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TV powers on with audio for only a few seconds then audio

Customer Question

TV powers on with audio for only a few seconds then audio goes off. No video at all.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Samsung LN46C600F3FXZA
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Have not tried other inputs
JA: How long has this been an issue? What happened right before this popped up?
Customer: Began acting strange last night. Video would freeze and audio continue. Nothing unusual happened. Just turned on for first time today.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Should I try other inputs?
Submitted: 8 months ago.
Category: TV
Expert:  Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 8 months ago.

Approximately how old is the TV?

What input are you currently viewing?

Is it possible to try another input type? (e.g. DVD player)

Can you see the TV menu?

Customer: replied 8 months ago.
Blu Ray player works fine.
I can get the 'Guide' but no live program on any channel
Customer: replied 8 months ago.
TV is approximately 4 years old
Expert:  Pete replied 8 months ago.

What input are you currently viewing? (e.g. is it cable TV or through an aerial, or something else?)

Customer: replied 8 months ago.
Through Set Top Box
Expert:  Pete replied 8 months ago.

Ok, can you test the box on a different TV to check if it is still working?

Customer: replied 8 months ago.
but it will take a while.
Expert:  Pete replied 8 months ago.

That's ok, just reply back when ready and let me know how it goes...

Customer: replied 8 months ago.
Determined that the STB needed to be reset. All is well.
Expert:  Pete replied 8 months ago.

Ok, glad to hear you got sorted!

Have a great day :)
Pete.