Have TV Questions? Ask a TV Technician
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. Please note it can take me a few minutes between replies, so please be patient. Please send me a quick "Hello", just so I know you are here and able to reply.
Can you please tell me if you receive your channels through a Cable "Box" specifically? In other words, do you have another remote you normally use to change channels with (one that's outfitted by your cable company)?
I'm not sure why you're unable to reply, but assuming you do use a cable box, then the issue would not be your TV (since all the channel changing occurs within the cable box itself). Please try a reboot of the cable box by unplugging it's power cord for 10 seconds and then plugging it back in. Once it reboots see if you can change channels and send a reply back please.
Let me know if you need further help. Also, please do click a 3-5 STAR rating for my efforts before you go. That is how I am credited for my efforts by the site.
Please keep in mind rating me does not close the question in any way- it simply ensures I am paid for my time spent trying to help you. You can follow up at any time at no additional cost.
I'm not privy in any way to billing, accounts, etc.- I'm an independent tech, not a site employee. You would need to direct those questions to customer service via the home page. You can direct billing questions here: http://*****@******.***