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Aric
Aric, Technician
Category: TV
Satisfied Customers: 42527
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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REMOTE IS NOT CHANGING CHANNELS. iT IS LOCKED ON ONE

Customer Question

REMOTE IS NOT CHANGING CHANNELS. iT IS LOCKED ON ONE CHANNEL. iT DOES TURN ON AND OFF
JA: What's the exact make and model of your television? And how long has this been happening with the channels?
Customer: 32C100Ui tOSHIBA
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Channel controls do not work when pressed.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Started 1/2 hour ago. Watching SNF and TCM back and forth.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: TV
Expert:  Aric replied 3 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. Please note it can take me a few minutes between replies, so please be patient. Please send me a quick "Hello", just so I know you are here and able to reply.

Expert:  Aric replied 3 months ago.

Can you please tell me if you receive your channels through a Cable "Box" specifically? In other words, do you have another remote you normally use to change channels with (one that's outfitted by your cable company)?

Expert:  Aric replied 3 months ago.

I'm not sure why you're unable to reply, but assuming you do use a cable box, then the issue would not be your TV (since all the channel changing occurs within the cable box itself). Please try a reboot of the cable box by unplugging it's power cord for 10 seconds and then plugging it back in. Once it reboots see if you can change channels and send a reply back please.

Expert:  Aric replied 3 months ago.

Let me know if you need further help. Also, please do click a 3-5 STAR rating for my efforts before you go. That is how I am credited for my efforts by the site.

Please keep in mind rating me does not close the question in any way- it simply ensures I am paid for my time spent trying to help you. You can follow up at any time at no additional cost.

Customer: replied 3 months ago.
I solved the problem myself. The remote is now working. Please refund the $5 I was billed for.
I apologize for inconveniencing you.
David ****
Expert:  Aric replied 3 months ago.

I'm not privy in any way to billing, accounts, etc.- I'm an independent tech, not a site employee. You would need to direct those questions to customer service via the home page. You can direct billing questions here: http://*****@******.***