It turns on I see the "W", then the HDMI
shows I hear sound for 3 seconds & then everything goes black. No sound no picture. I can however get tthe music channel? This 42" tv is less than a year old.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: Westinghouse DWM42F2G1
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I have a complete black screen, I see nothing
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was watching tv yesterday morning and it went to black with no sounds as I was watching
JA: Anything else you want the TV expert to know before I connect you?
Customer: I get the music channels with sound but nothing else. I have Directv and the receiver is fine.