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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Cant turn off CC ... the tv says it's off, sony bravia brand

Customer Question

cant turn off CC ... the tv says it's off
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: sony bravia brand new
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: everything works... suspect its something with the cable remote.. granddaughter was playing with it
JA: How long has this been an issue? What happened right before this popped up?
Customer: last night
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: TV
Expert:  Shahid replied 3 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 3 months ago.

- Could you please get me the model number written on back of TV?

- What cable box is connected to TV for channels?
Thanks.

Customer: replied 3 months ago.
xbr-75x850D
Expert:  Shahid replied 3 months ago.

Thanks for TV model number info.

- What cable box is connected to TV for channels?

Customer: replied 3 months ago.
Xfinity cable box
Customer: replied 3 months ago.
Fixed it. Never mind. Don't charge me
Expert:  Shahid replied 3 months ago.

Sounds good, I was about to finish typing the info for you.