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Hi , I'm Jack
Be with you shortly with an answer to that
First press the "P.SIZE" button on the tv`s remote and set your tv to 16:9 or "wide fit" secondThen look on the cable box (or satellite) remote for a button that may be called something like ; zoom, size, format, aspect , HDzoom etc. , often has a pound (#) symbol on it or a star and sits below the digits 7 or 9 , try to press that button repeatedly to toggle between the different aspect ratio`s.Between the 2 remotes (tv and cable box)you should be able to find the correct aspect ratio /format.
Let me know how that goes and please take the time to rate my answer positively (use the stars at the top of your page and SUBMIT to rate) if that answers your question / does the trick as it is the only way i get paid for helping you , otherwise do not rate at all , just let me know and we`ll try something else.Note that you can reach me here still at any time after rating if you have questions.
Correction for this line " 16:9 or "wide fit" second " , that would be "screen fit"
Also , if you have the direct tv genie remote then this is different in which case let me know and i`ll show you how its done .