How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Was watching my samsung 4H tv and sound all of a sudden

Customer Question

was watching my samsung 4H tv and sound all of a sudden stopped. all channels, picture is fine.
JA: What's the exact make and model of your television? And how long has this been happening with the channels?
Customer: IT just happened 10 minutes ago. UN55KU6500FXZA 55 inch curved screen ultra hd 4k
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Tv menu works. I have nothing else hooked up to it.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just told you it happened 10, now 15 minutes ago. First time. Nothing happened. I was watching it and in mid sentence the sound stopped. No pop, bang, hiss, nothing. just stopped.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No don't think so.
Submitted: 5 months ago.
Category: TV
Expert:  Jack replied 5 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.

Please let me know when you are ready to proceed

Related TV Questions