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Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Black horizontal banner about 8' wide at bottom of picture,

Customer Question

black horizontal banner about 8' wide at bottom of picture
JA: What's the model number of your TV? How old is it?
Customer: TC-50X1 about 5 yrs old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: tv works great and sound is great this started after a recent power outage i replaced
JA: How long has this been an issue? What happened right before this popped up?
Customer: the cable box but this did not fix
JA: Anything else you want the TV expert to know before I connect you?
Customer: i would like to know if this is a fix or a replace
Submitted: 2 months ago.
Category: TV
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 2 months ago.

Do you see this on the top of the screen also?
If you bring up the panasonic settings menu, is that cut off on the bottom?

Customer: replied 2 months ago.
all programs and dvd are the same the menue shows ok
Expert:  Nathan replied 2 months ago.

But this is only at the bottom of the screen though, the rest is ok?

Customer: replied 2 months ago.
Expert:  Nathan replied 2 months ago.

Are your cable and dvd both on hdmi? If so, can you test a composite or component input for me and see if that is affected also?

Customer: replied 2 months ago.
yesa both are on hdmi
Customer: replied 2 months ago.
nathan, are you there ????
Expert:  Nathan replied 2 months ago.

Yes I am, and I need you to test another input on component or composite please.

Customer: replied 2 months ago.
CANCEL THIS AT ONCE !!!!!! im just fed up with this B/S
Expert:  Nathan replied 2 months ago.

Fred, I'm trying to help you, but I need complete diagnostic information to do so, which is why I am asking you to specifically test a different port.

Customer: replied 2 months ago.
i do not feel i should pay anything PLEASE CANCEL ANY CHARGE FROM MY CARD GOODBYE
Expert:  Nathan replied 2 months ago.

You may cancel from the help page.
If you wish to continue, I'd be happy to help you, but that would require continued communication from you and the providing of the requested details.